St Angel Animal Medical Centre
19, Jalan Bandar Empat Belas, Pusat Bandar Puchong, 47100 Puchong, Selangor
Phone: 03-5891 1884
Email: hello@stangel.com

Last updated: 26/10/2026

1. Overview

St Angel Animal Medical Centre offers delivery of selected pet products, prescription diets, and medications for the convenience of our clients. This Shipping Policy explains our delivery areas, charges, processing times, and conditions.

2. Delivery Coverage

We currently deliver to:

  • Puchong and surrounding areas (same-day or next-day delivery, subject to availability)
  • Peninsular Malaysia via courier service
  • East Malaysia (Sabah & Sarawak): Available for selected non-perishable products only

For areas outside our coverage, please contact us at hello@stangel.com or 03-5891 1884 to enquire.

3. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Saturday, excluding public holidays).
  • Orders placed after 3:00 PM or on Sundays/public holidays will be processed the next business day.
  • You will receive a confirmation once your order is processed and dispatched.

4. Delivery Timeframes

Delivery AreaEstimated Delivery Time
Puchong (local)Same day – 1 business day
Klang Valley1–3 business days
Peninsular Malaysia2–5 business days
Sabah & Sarawak5–10 business days

Delivery times are estimates and may be affected by courier delays, weather, or public holidays.

5. Shipping Charges

  • Local delivery (Puchong): [RM X] or FREE for orders above [RM X]
  • Peninsular Malaysia: [RM X] flat rate, or FREE for orders above [RM X]
  • Sabah & Sarawak: Calculated at checkout based on weight and destination

Shipping charges will be shown at checkout before payment is confirmed.

6. Prescription Medications & Special Items

  • Prescription medications and prescription diets require a valid prescription from a licensed veterinarian.
  • We may contact you to verify the prescription before dispatching your order.
  • Certain medications requiring cold-chain storage (e.g., insulin, vaccines) are available for local pickup or local delivery only.
  • We reserve the right to refuse delivery of prescription items without valid documentation.

7. Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS (where applicable). You may also contact us directly to check your order status.

8. Delivery Attempts & Failed Deliveries

  • Our courier will attempt delivery up to 2 times.
  • If delivery fails due to an incorrect address, unavailable recipient, or refusal to accept the order, the order will be returned to us. Re-delivery may incur additional charges.
  • Please ensure your delivery address and contact number are accurate when placing your order.

9. Damaged or Missing Items

  • Please inspect your order upon delivery.
  • If your item is damaged, defective, or missing, notify us within 48 hours of delivery with photos and your order number.
  • We will arrange a replacement or refund where appropriate.

10. Returns & Refunds

  • Perishable items (e.g., opened food, medication, prescription diets) cannot be returned for hygiene and safety reasons.
  • Non-perishable, unopened items may be returned within 7 days of delivery in original packaging.
  • Refunds will be processed within 7–14 business days after we receive and inspect the returned item.
  • Delivery charges are non-refundable unless the return is due to our error.

11. Store Pickup

You may choose to collect your order at our clinic:
St Angel Animal Medical Centre
19, Jalan Bandar Empat Belas, Pusat Bandar Puchong, 47100 Puchong, Selangor

Please wait for our “Ready for Pickup” confirmation before collecting your order.

12. Contact Us

For any shipping or delivery enquiries, please contact:

St Angel Animal Medical Centre
Phone: 03-5891 1884
Email: hello@stangel.com