Frequently Asked Questions
Grooming advice from our master groomers, nutrition notes, seasonal style guides and the stories of the artisans behind each collection.
Book online or call our concierge. First visits include a 15-minute meet and greet so your pet can explore the suite before any treatment.
Each product page has a size guide by neck, chest and back length. Prefer help? Book a free fitting in the salon or a video call with a stylist.
Yes. Our cat suite is on a separate floor, with its own quiet dryer and groomers who work only with cats.
We ship to more than 40 countries with insured, tracked delivery. Orders over $250 ship free, and Manhattan has a same-day courier.
Every treat lists its full ingredients. We bake grain-free, single-protein and hypoallergenic recipes approved by our veterinary nutritionist.
Yes. Pause, change or cancel your Maison Club membership from your account at any time before your next billing date.
Exchanges are free within 30 days. Made-to-measure pieces are altered free of charge until the fit is right.
Yes. Design one with the hamper builder on this page, or contact our concierge for corporate and event gifting.
What our clients say
Dr. Ding found what was upsetting Pepper's stomach in one consultation. Six months on, she is healthier than ever.
Ava
Allergy diet
The chauffeur picks up Teddy on Tuesdays and sends me a photo when he is in the car. It has made my week so much easier.
Mia Wilson
Busy owner
I ordered a puppy hamper for my sister. The silk wrap, the engraved tag, the card: she cried before she even opened it.
Sophia
Gift buyer
I didn't know cats could enjoy being groomed. Hana is a magician, and the quiet room makes all the difference.
Olivia
Cat parent
Nothing off the rack ever fitted Luna. Julien measured her once and the coat fits like a second skin.
Daniel
Greyhound owner
Our guests notice the pet suites before anything else. The beds still look new after a year of weekly laundry.
Lucas
General manager
Our Services
Each season our atelier releases a small collection: a fabric, a colour, a few pieces made in limited numbers. When a collection sells out it is not remade, so our clients reserve early.
Pet Concierge & Chauffeur
One number for everything your pet needs, from grooming and fittings to travel paperwork and chauffeur rides.
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Bespoke Gift Hampers
Choose a size and the pieces you love. We wrap it in silk, add a handwritten card and deliver it.
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Gourmet Nutrition Plans
A personal nutrition consultation, then fresh meals and treats delivered on your schedule.
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Maison Club Membership
Three membership levels for regular grooming, gourmet treats and privileges in the boutique.
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Made-to-Measure Fittings
A personal stylist measures your pet in our fitting salon and our pattern cutters make each piece to order.
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Signature Grooming
Our most requested ritual, carried out by a master groomer in a quiet private suite with low-noise dryers and no cages.
View ServiceAteliers & Makers We Work With
